Shipping and Returns Policy

ORDER SHIPPING AND PROCESSING

To avoid delays in shipping, please make sure that all orders are placed with a correct and valid name & address. Orders placed after 2:00PM PST each day usually ship out on the following business day.

Most orders are delivered within 2-5 business days.. We are not responsible for any damage or delay for any order on the part of the shipping company, but always do our best to accommodate any special shipping requests. No orders are shipped on holidays and/or weekends. Please inspect your package(s) carefully before signing for delivery.

We offer expedited shipping services such as USPS Priority and Express Mail, and DHL Express for an additional charge. Free Shipping does not apply to expedited shipping orders.

Orders with any type of expedited shipping, high order value, different bill to/ship to addresses may have to be verified for security purposes. Please note that if your order is flagged for further verification, the date of shipping will depend on when we are able to clear your order. If you feel that your order may fall into this category please contact us via e-mail info@myqwin.com as soon as your order is placed to avoid any delays.

While we make a best-effort attempt to package and ship your order immediately upon receipt, we are unable to guarantee delivery on any certain date due to potential shipping carrier delivery time variances.

RETURNING A PRODUCT

We offer a 30 day satisfaction guaranteed policy. If you wish to return a product that you've purchased that you are not satisfied with, you may do so within 30 days of receipt for a full refund or exchange.

ALL RETURNED ITEMS MUST be returned with no damage to the outer packing or to the product itself.

If free shipping was offered and chosen for your order, the actual shipping cost that was incurred to us by the shipping carrier will be deducted from your refund.

You must obtain a Return Merchandise Authorization number (RMA #) prior to shipping your return. We reserve the right to refuse RMA requests. Please note to carefully package the product when you are shipping it back to us to fully protect it in transit.

If the product is returned and cannot be restocked due to shipping damage and/or user as deemed by a returns processing specialist, then a minimum 50% processing and replacement fee (actual fee will vary depending on the condition of return) will be deducted from your store credit/refund. 

While we strive to provide exceptional support to all customers and will help to make the return process as painless and easy as possible, we are not responsible for lost or damaged returns.

OBTAINING AN RMA FOR RETURN

To obtain a return merchandise authorization number (RMA #) for return, follow the directions below:

1. Send an email to info@myqwin.com
2. Provide your full name, order number, the reason for return, and a good contact phone number to reach you at.
3. Allow 1-2 business days for a response from a customer service representative.

Please note that we reserve the right to refuse RMA's if our return policy is being abused. You will need to carefully package the product when you are shipping it back to us to fully protect it in transit. While we strive to provide exceptional support to all customers and will help to make the return process as painless and easy as possible, we are not responsible for lost or damaged returns.

ORDER CANCELLATION/PACKAGE REFUSAL

We ship most orders within 1-2 business days of receipt of the order. If your order has already been shipped, it may not be possible to cancel it. Every effort will be made to accommodate the cancellation of your order if your order has not been charged and/or shipped. If your shipment is already in transit, we may not be able to cancel your order. Please contact us immediately upon receipt of order so that we may issue an RMA for your return. Upon the processing of your return, we will provide you a store credit for the full value of the products purchased and returned.

Any orders refused and therefore shipped back to MYQWIN.com will receive a partial refund if the item is received in new condition; the partial refund would be the remainder of the payment after the subtraction of the actual shipping costs TO and FROM the buyer and a 25% re-stocking fee. In cases where your item received FREE shipping, we will only assess a valid shipping fee for the return postage (whatever the carrier charges us). If the item returned has been damaged in transit, the refund amount will be at the sole discretion of QWIN.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@myqwin.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items are final and cannot be refunded.