Puffy Shipping and Returns Policy
Effective Date: June 6, 2025
At Puffy, we are committed to delivering your orders efficiently and ensuring that your experience with us is smooth and transparent. Please review our shipping and return policies below.
We offer optional shipping insurance at checkout to protect your order in the event of:
Damage upon arrival
Lost packages
Seizure by shipping carriers or regulatory agencies
If you purchase shipping insurance and experience any of these issues, contact our support team to initiate a claim.
Important: Puffy reserves the right to cancel or void shipping insurance at any time, for any reason. In such cases, the insurance fee will be refunded if it has been charged.
Orders are processed Monday through Friday (excluding holidays).
Orders placed before 2:00 PM PST are typically processed within 1–3 business days.
Standard delivery: 2–5 business days after the order ships.
Expedited shipping options are available via USPS Priority, UPS, DHL Express, and others at checkout.
Free shipping is available on qualifying orders but does not apply to expedited delivery.
Delivery estimates are not guaranteed. We are not responsible for delays due to shipping carriers.
Orders may be delayed for verification in cases of:
High-value purchases
Mismatched billing/shipping information
Expedited requests
If your order is urgent or falls into one of the categories above, please contact our support team after placing your order.
Orders are not processed or shipped on weekends or major holidays.
We offer a 30-day satisfaction guarantee. If you’re not happy with your product, you may return it within 30 days of delivery for a full refund or exchange.
Items must be returned unused, in resalable condition, and in the original packaging.
Return shipping costs are the responsibility of the customer unless the product is defective.
If your order qualified for free shipping, the actual shipping cost will be deducted from your refund.
Submit a return request via our support form.
Include your order number, full name, and reason for return.
Wait for a Return Merchandise Authorization (RMA) number.
Returns received without an RMA may be rejected.
A processing fee of up to 50% may be deducted from your refund if returned items are damaged or incomplete.
Puffy is not responsible for lost or damaged returns in transit.
Once your return is received and inspected, you’ll be notified via email.
Approved refunds will be issued to your original method of payment.
Processing time may vary by bank or payment provider.
Sale items are final sale and cannot be refunded.
If your order hasn’t shipped, we will attempt to cancel it upon request.
If the order has shipped, you may need to initiate a return.
Packages refused upon delivery will incur:
Original and return shipping fees
A 25% restocking fee if the item is returned in new condition
If you have any questions about shipping or returns, contact us at:
Puffy Customer Support
16478 Beach Blvd. #375
Westminster, CA 92683
Email: info@myqwin.com
