Faq

CBD Info

How does CBD work?

CBD interacts with the body’s endocannabinoid system, a grouping of millions of cannabinoid receptors throughout your body but primarily clustered in the brain and central nervous system. Almost every organ of your body, including your skin and digestive tract, contains cannabinoid receptors. The endocannabinoid system has four primary purposes including neuroprotection, stress relief, immune response, and regulating the body’s general state of balance, impacting faculties such as appetite, sleep, mood, and pain.

Where does our CBD Come from?

Our CBD is extracted from 100% American farm-grown hemp, outside, in natural sunlight, and pesticide free.

What is Full Spectrum oil?

Full spectrum oil is hemp extract that maintains the entire range of cannabinoids found inside plant yielding on average 80% CBD and 20% of 100+ active cannabinoids, omegas, and vitamins A through E.

How is our CBD different?

Through our proprietary nanosuspension process, the full spectrum of cannabinoids are optimally dispersed for maximum bioavailability.  This results in an experience you can actually feel.

Will CBD get me high?

Unlike THC, CBD does not interact directly with the two classical cannabinoid receptors (CB1 and CB2) which is why CBD does not cause any psychoactive effects. Instead, CBD inhibits the enzymes that break down endocannabinoids, leading to an increase in your body’s naturally-produced cannabinoids.

CBDi vs CBDRx

We offer two types of CBD that contain full-spectrum oils.  CBDi is a unique blend that was carefully formulated to maintain the sought after effects of CBD at a lower potency for use throughout the day.  CBDRx offers a higher potency of CBD for those seeking maximum healing and restorative properties. With CBDRx having a higher concentration of plant extracts, there is an inherently stronger aroma of the natural plant.

Is CBD Legal?

The FDA considers hemp and hemp-derived extracts to be food-based products. As such, there are no legal restrictions on their importation, production, sale or consumption in the United States, as well as most of the industrialized world. Hemp oil is legal in over 40 countries around the world. Hemp oil is consumed by millions of people around the world, and this number is rapidly rising as an increasing number of studies explore its many potential health benefits.

How do I find the right dosage?

CBD affects us all in different ways and can have different results. Regardless of your experience with CBD, we recommend starting your experience as follows:

 

CBDi - The pods are low potency and can be lightly used throughout the day.

 

CBDRx - Start with a single dose and wait ~15 minutes before moving forward with another one. We suggest limiting intake to 3 doses per hour.  Please allow time for your body to adjust to your recommended dosage.

What is the advantage of nebulizing CBD over tinctures/edibles?

Simply put, time.

When CBD is inhaled it goes directly into the lungs, then to the bloodstream. Customers typically state they feel the effects in 1 to 3 minutes.

 

When tinctures or edibles are consumed, the CBD must first get processed through the digestive tract before entering the bloodstream. Customers report that it can take up to 60 minutes to begin to notice the effects.

QWIN Device

Meet QWIN

QWIN is a state of the art nebulizer designed from the ground up to be the best and most versatile device out there.

How does QWIN differ from other devices?

QWIN is full of features that other devices fall short on:

 - A 500 mAh battery (double the size of comparable devices)

 - 3 power levels to customize your experience

 - Stealth mode keeps you hidden in the dark

 - Auto fire protection means it only hits when you want it to

Warranty Info

While we are confident that nothing will happen with your QWIN,  but we know that things happen so we offer a 30-day satisfaction guarantee and each QWIN module comes with a 1-year warranty from the date of purchase.

To file a warranty claim on your registered device: please email us at info@myqwin.com

Full details can be found on our Warranty page.

QWIN Care & Troubleshooting

There's some moisture between the capsule and QWIN, what do I do?

In the event that some liquid leaks from your capsules, or condensation builds up between the capsule and the contacts on QWIN simply roll up a piece of paper towel about the diameter of a pencil (or a cotton swab) and gently wipe the area where you see moisture, being careful not to apply too much pressure on the contact pins, and also wipe the bottom of the capsule.

Leaks will most often occur if you leave your QWIN in your car or in direct sunlight.  These conditions heat up the contents of the capsules making them more viscous (more susceptible to running) and you will need to clean your QWIN more often.

I am getting liquid on my lips, is that ok?

Yes, it is perfectly safe.  Occasionally, condensation settles in the chamber causing a small droplet to exit during inhalation.  Our CBD formulation is created with only food grade quality ingredients and is safe to ingest.

My device doesn't seem to be working.

We could imagine how unpleasant this may be, but if this happens there are a few things you can check:

- Is the capsule fully inserted into the module? It should click into place. If it is fully connected the LED indicator will animate the welcome series of colors.

- Make sure you still have CBD. Hold the cap up to a light to ensure that there is still liquid in it.  If not, then replace with a new capsule.

- Make sure your QWIN is charged.  Tap the device once to have the LED show the battery level.  If the light is red, place QWIN on its charger.

-If you still have issues please feel free to contact us at info@myqwin.com.

My QWIN Capsule is leaking!

The QWIN capsule was designed to prevent leaking but exposure to excessive pressure and heat changes may lead to leaking. In rare instances, you may have a damaged capsule.  Should this happen, please reach out to our team info@myqwin.com.

Can I leave QWIN in my car?

You should never leave your QWIN any place where it can be exposed to prolonged excessive heat such as a car on a hot day or laying in direct sunlight.

 

Like any other Li-ion powered device, prolonged heat exposure can damage QWIN's battery and lead to potential failure.

Can I fly with QWIN?

Only fly with brand new and sealed capsules. Used capsules will be affected by change in air pressure and may lead to leaking.

Shipping and Returns

When will my order arrive?

We ship all orders from our Southern California warehouse within 1-2 business. When you place your order you will be able to choose either First Class or Priority mail services.

 

Once your order has shipped you will receive an email containing a tracking number so you can track your shipment.

 

Please note that once your order has shipped we cannot make any changes to the delivery information.

My order hasn't arrived by the expected delivery date!

Depending on your shipping method, shipping usually takes about 3-5 business days for delivery but is not guaranteed. If your order has experienced a delay, check your tracking number, and then contact the carrier or your local post office.

What carrier do you use?

Currently all orders are shipped using USPS.

How can I return my order?

We will gladly accept returns on orders made from our website that are within our 30-day return policy (link here).  If purchased through other retailers, please contact them for returns. The QWIN module is also covered by our 1-year limited warranty. For return and warranty claims please contact us at info@myqwin.com.

How much is shipping?

These are our standard rates for all domestic orders:

 

Free shipping on domestic orders over $75.00

First Class - $5.00

Priority - $8.00

Glossary of Terms

Terms used throughout this site

Cannabinoids - The chemical compounds secreted by cannabis flowers. There are over 100 known cannabinoids in the hemp flower, with CBD being the most known. These cannabinoids work their medicinal magic by imitating compounds our bodies naturally produce, called endocannabinoids, which are activated to maintain internal stability and health.

 

Nebulizer - A device that converts a liquid into a fine mist.

 

Full Spectrum CBD - Full spectrum CBD is extracted from hemp and retains all 100+ cannabinoids found in the plant.

 

CBD Isolate - CBD Isolate contains only the pure CBD component.

Still Have Questions?

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